Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. The firm has 800 lawyers located in 51 offices across the United States, Canada, Europe and Mexico. Ogletree Deakins has been named a Law Firm of the Year six consecutive years by U.S. News – Best Lawyers® “Best Law Firms.” In 2017, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. In addition to handling labor and employment law matters, the firm has thriving practices focused on business immigration, employee benefits, and workplace safety and health law. Ogletree Deakins represents a diverse range of clients, from small businesses to Fortune 50 companies.
Our Raleigh, NC office has an opportunity for an experienced Site Support Specialist to join the firm’s expanding Technology Department.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Summary of Position:
Primary responsibilities include providing 1st and 2nd level technology support for attorneys and staff in our Raleigh office on a variety of hardware and software. As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed. Will participate in firm and department technology initiatives as needed.
Windows OS and application software installation, repair and support.
Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.
Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.
Keeps accurate inventory of supported offices’ equipment.
Troubleshooting network connectivity from desktop and laptop computers.
Mobile device setup and support.
Telephone administration, setup and support. Including moves/adds/changes.
Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up.
Keep current on firm needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.
Work with other technology department teams including Help Desk, Applications team and Infrastructure team.
Consistently act in support of overall firm and department initiatives, goals and objectives.
Four-year degree from an accredited college or university or equivalent work experience.
2+ years of experience in a technical support position. Law firm experience is a major plus.
Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices.
Independent analysis and strong problem solving skills.
Strong customer service and communication skills (face-to-face, phone and email)
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401K matching program, Profit Sharing, 9 Paid Holidays, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account (HSA)/Flexible Spending Accounts (FSAs) to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an EAP Program.
If you have any questions about this opportunity or want to follow up on your application, please reach out to Megan Becker at Megan.Becker@ogletree.com with “Site Support Specialist” in the subject line.
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Equal Opportunity Employer.
We are not working with outside recruiters for this position.
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. The firm has a reputation for legal excellence and responsive client service. Ogletree Deakins' labor and employment practice is complemented and supported by related practice groups in the areas of business immigration, litigation, employee benefits, occu...pational safety and health, and construction law.
With offices throughout the United States and in Europe, Canada, and Mexico, the firm represents a diverse range of clients. Our depth of experience in labor and employment law has produced a successful track record for our clients - Fortune 50 corporations to start-up companies.
Although the size and scope of our practice has grown over the past quarter century, our core values remain constant. We are committed to personalized attention, innovative solutions and old-fashioned hard work.
Our approach to providing clients with the resources to solve today's business challenges is always forward-thinking and strategic. We remain committed to providing our clients with an insider's view of the workplace issues of the day.