Chick-fil-A Legal Department - Technology & Analytics Specialist
August 23, 2018
To be discussed
Full Time - Experienced
Information Technology (IT), Operations
Chick-fil-A, Inc. is looking for a Sr. Specialist (a.k.a Technology & Analytics Specialist) to join its Legal Operations team. We are eager to find a seasoned professional who can help us design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department. To succeed in this role, the candidate must develop trusted partnerships by collaborating with legal staff and Chick-fil-A IT staff and delivering on common goals. The candidate must have the ability to clearly articulate and present technical information to a broad/diverse audience to succeed in this role. The primary purpose of this role is to lift off the plates of the attorneys and paralegals the responsibility of exploring, designing and implementing technology and teasing out analytics for the Legal Department while dissuading legal department staff from “reinventing the wheel” by being the knowledge center for in-house legal technology and analytics.
TECHNOLOGY DESIGN & IMPLEMENTATION:
Work with Legal Department Program Manager to analyze and document current state processes and systems, identify pain points and efficiency opportunities.
Work with Legal Department Program Manager to create client self-help tools: dashboards, toolkits, legal training, Q&A, process flow, etc.
Work with Legal Department stakeholders, CFA IT Department, software engineers, and product managers to identify technology needs of the legal department and to implement high-quality software products and features to support legal work processes.
Manage demand by working closely with Legal Department and CFA IT Department to prioritize programs and projects based on business needs, legal department needs, resource capacity, risk exposure and interdependencies.
Manage software version updates, corrective options, and requests for enhancements, etc.
Maintain clear overview and timely updates of project timelines (charts, spreadsheets, etc.) and progress using task management tools, such as Jira or ServiceNow.
Provide staff training on all forms of technology introduced to the department
Create, maintain and provide project documentation and training tools (i.e. videos, reference manuals, etc.)
Attend conferences (e.g. CLOC, ACC Legal Operations, etc.) to explore new and innovative technology to support legal work processes
Assist legal department staff with mobile phone needs or issues
Assist legal department staff with computer needs or issues
Provide technology budget updates to Program Manager
Ad-hoc projects and general administrative support, as required
ANALYTICS & REPORTING:
Collaborate with legal department Program Manager and staff to develop low-medium complexity reports and analytics in areas of:
Spend to budget and by matter type, business unit, etc.
Legal matter management
Staff workload allocation and outside counsel resource management
Extract business insights from various legal information
Predict outcomes and replicate successful legal strategies