Under general supervision of the IT Director, the Senior Litigation Technology Specialist is responsible for ensuring the delivery of high quality support and litigation services. Senior Litigation Technology Specialist work closely with legal staff to provide the highest level of customer satisfaction by understanding the software and its functions, identifying the customer’s needs or issues, resolving and following through on all inquiries and building and maintaining strong working relationships with staff and attorneys. Senior Litigation Technology Specialists analyze data from a quality control and accuracy standpoint, and work in-depth with a variety of technologies to perform research and provide a variety of functions as needed.
Bachelor’s degree preferred or equivalent work experience
Able to work under tight deadlines, carry out multiple related activities simultaneously and prioritize appropriately.
Ability to communicate, work well with a variety of people at all levels including senior attorneys and excellence in customer service skills
Attention to detail and self-motivated
Follow instructions with minimal supervision
Ability to grasp concepts, perform research and overall competence in navigating programs
Microsoft Office experience
Working knowledge with a variety of eDiscovery tool, running keyword searches/reports, bulk uploads, etc.
Experience with CaseLogistix, Relativity or similar legal-industry repository programs