Responsible for the overall development of IT strategies for the Firm. The Director will lead the planning and implementation of those defined strategies. The IT Director will also oversee the daily operations including IT project management, maintenance, and service of all existing applications to ensure a cost-effective and efficient infrastructure is supported, and that the IT Department is providing a high level of customer service to end users.
Leadership and vision
Creates a strategic vision for current and future technology needs for the firm.
Proactively engages the firm’s Executive Director, Managing Partner, practice group leaders, and senior staff to recommend resources and strategies that will increase efficiencies and enhance internal and external client service.
Defines and implements security policies, procedures, and best practices.
Reviews, updates, and tests the Firm’s disaster recovery and business continuity plans.
Responsible for data integrity and security of all systems and software applications utilized within the Firm (including time and billing, CRM, and case management tools).
Technology and operations
Researches and understands the current technologies available and industry best / emerging practices.
Defines and manages routine maintenance schedules, monitors storage and archiving capabilities to align with industry best practices.
Builds collaborative relationships with technology vendors to ensure IT services are delivered seamlessly and are cost-effective for the Firm.
Responsible for establishing vendor service standards to ensure the IT Department provides fast and reliable customer service and problem resolution.
Creates and manages the annual IT operating and capital budgets.
Reviews monthly operating and capital expenses; analyzes variances to budget.
Anticipates staffing requirements and works with the Executive Director to ensure the Firm has invested in appropriate human capital resources for the changing technology landscape.
Manages the selection and hiring of IT staff.
Recommends and promotes continuing learning education and internal development opportunities for IT staff.
Ensures that information technology practices are communicated clearly and timely to all Firm personnel.
Experience and Education Requirements:
Bachelor’s degree in computer science, information systems, computer engineering, or related field of study
Ten+ years of experience in information technology with prior leadership responsibilities; law firm or another professional services industry experience preferred
Intermediate to advanced sequel programming (SSRS)
Familiarity with law firm and professional service firm best / emerging practices and industry trends in technology
Understands client service within a professional services organization, and is driven to exceed expectations
Project management experience from concept to implementation
Excellent oral and written communication skills
Advanced organizational, planning and problem-solving skills
Ability to respond to multiple priorities and meet varying deadlines
Windows only environment with 2008, 2008R2, 2012R2 and 2016 servers on our Active Directory domain.
Hyper-V for virtualization
Red Hat workstation used for monitoring our phone system. This workstation is not a member of the domain, but is on the network.
Exchange 2010 on premise.
All desktops and laptops are Windows 7 or 10, 64 bit. The laptops have hard drive encryption enabled.
WatchGuard XTM535 firewall for all inbound and outbound internet traffic.
Cloud server utilized: Mimecast, which processes all inbound and outbound email traffic and email protection.
Network infrastructure: Cisco 3850 Gigabit switches in managed stacks on six floors connected by fiber.
Legal practice management software (G/L, time and billing): Aderant (version 8.0.3.01)
About Gordon Feinblatt LLC
Gordon Feinblatt LLC is a premier Maryland law firm located in Baltimore City. The Firm presents innovative solutions applicable to each of our clients' unique problems and circumstances. With more than 60 lawyers and over 20 paralegals, our size assures depth and proficiency in providing legal counsel without sacrificing personalized attention to our clients.